Nuance Integrates with Microsoft Teams for Virtual Telehealth Consults

What You Should Know:

– Nuance Communications Inc. and Microsoft
Corp. announced that Nuance Dragon Ambient eXperience (DAX), an
ambient clinical intelligence (ACI) solution, is now integrated into Microsoft
Teams for virtual health consults.

– The ongoing strategic partnership between Microsoft and
Nuance aims to combat burnout while supporting the telehealth movement by
improving healthcare experiences—for patients and physicians—with seamlessly
integrated technology.

 Nuance Communications
 and Microsoft Corp. on announced Nuance Dragon® Ambient eXperience™ (DAX™), an ambient
clinical intelligence (ACI) solution, is now integrated into Microsoft Teams to broadly scale virtual consults
aimed at increasing physician wellness and providing better patient health
outcomes. As a Microsoft Cloud for Healthcare partner and part of a broader partnership between the two companies, the integration
enables physicians to activate Nuance DAX from within their Microsoft
Teams workflows, so they can focus on the patient while the AI securely
captures the details of the virtual visit in context — creating clinical
documentation that writes itself™.

Nuance/Microsoft Teams Integration Details

Innovated by Nuance and Microsoft, the
integration of Nuance DAX and Microsoft Teams for telehealth is part
of the ongoing strategic partnership to accelerate the adoption of ACI solutions
to improve healthcare experiences by reducing administrative workloads that
lead to physician burnout. This telehealth workflow solution built on Microsoft

·   Synthesizes physician-patient
conversations during virtual visits through Microsoft Teams, allowing
physicians to remain focused on the patient instead of taking notes on the

·   Incorporates patient data securely with
contextual information from the electronic health record (EHR) to auto-populate
a complete and highly accurate clinical note for physicians to review directly
within the patient’s medical record. The physician always remains in

Pandemic Underscores Importance of Virtual Consults

Research shows that the pandemic has accelerated virtual consults and expanded access to care, while physician burnout remains an important concern facing the healthcare industry today.  Healthcare providers are rapidly scaling virtual health consults, with a reported 50- to 175-fold increase in telehealth patient volumes since the onset of the pandemic. This rapid step-change in technology adoption suggests that now is the time for the healthcare industry to make improvements in information exchange, broadening access, and integration of technology for improved access to care for better health outcomes and increased efficiencies in the healthcare system.

“The dramatic growth of telehealth represents a unique opportunity to use Nuance DAX ambient clinical intelligence technology to transform healthcare experiences and define what healthcare providers and consumers should expect from advanced digital health solutions,” said Diana Nole, executive vice president, and general manager of healthcare, Nuance. “Our strategic partnership with Microsoft, which led to this rapid integration of Nuance DAX with Microsoft Teams for telehealth, illustrates the ongoing importance of combining our technologies, domain expertise and market reach to develop advanced cloud-based conversational AI solutions that keep the health of clinicians and patients front and center in healthcare delivery.”

Nuance DAX Solution

Nuance DAX leverages and extends the proven power
of Nuance Dragon Medical, relied upon by over 550,000 physicians
globally, and is already delivering significant outcomes, including a 20%
increase in patient throughput, 50 to 75% reduction in clinical documentation
time, an 88% increase in provider satisfaction scores for clinical
documentation, and patient consent rates of over 90%.

The Nuance DAX solution is built on top of
Microsoft Azure, a highly secure HITRUST CSF-certified platform, compliant
with the HITECH Act, and has implemented the physical, technical and
administrative safeguards required by HIPAA. As part of the strategic
collaboration between the two companies, Nuance has migrated the
majority of its on-premises internal infrastructure and hosted products to
Microsoft Azure and is a Microsoft Office 365 customer for its more than 8,500
employees worldwide, empowering them with the latest in collaboration and
communication tools, including Microsoft Teams.